I can't login to my account

If you are having difficulty logging in, please try using an incognito (Chrome) or private (Safari) window to login.  If this works, then you will need to clear your browsing cache.  Below are steps for different browsers.  If this does not clear up the issue, please contact us at support and we will help you resolve the issue.

CLEARING CACHE IN SAFARI:

  1. Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.
  2. In the window that appears, click the Privacy tab. Click the button Remove All Website Data….
  3. Click Remove Now in the pop up window that appears

CLEARING CACHE IN SAFARI FOR iOS:

  1. Open your Settings app.
  2. Tap Safari.
  3. Tap Clear History and Website Data and confirm.
  4. Exit/quit all browser windows and re-open the browser.

CLEARING CACHE IN CHROME:

  1. On your computer, open Chrome.
  2. On your browser toolbar, click More (three dots) > More Tools > Clear Browsing Data.
  3. In the “Clear browsing data” box, click the checkboxes for Cookies and other site data and Cached images and files.
  4. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
  5. Click Clear browsing data.

CLEARING CACHE IN FIREFOX:

  1. From the History menu, select Clear Recent History.
  2. If the menu bar is hidden, press Alt to make it visible.
  3. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  4. Next to “Details”, click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  5. Click Clear Now.
  6. Exit/quit all browser windows and re-open the browser.

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